1.HOW DO I USE A PROMO CODE ON CHECKOUT?
If you have a valid and active promotion code, simply choose the products you want to buy, add them to your shopping cart, go to the checkout, and enter the offer code there.
2.CAN I USE 2 PROMO CODES AT THE SAME TIME?
Unless otherwise stated, promotional codes can only be applied once. Per order, a single promotional code can be applied.
3.CAN I APPLY A PROMOTION CODE AFTER MY PURCHASE IS COMPLETED?
We do not currently support adding a discount code to an existing order. If you want to cancel or make changes to your order, get in touch with our customer service.
4.WHAT TYPE OF PAYMENTS DO YOU ACCEPT?
We accept Paypal, Shoppay, Google Pay, apple pay, stripe, Credit Card (Visa, MasterCard, Discover, and American Express), Debit Card, or E Check (i.e. using your regular Bank Account)
5.WHEN WILL MY CARD BE CHARGED?
As soon as your order has been successfully placed.
6.WHY MY PAYMENT ISN’T ACCEPTED?
To protect your security and privacy, your bank can’t provide us with information about why your payment was declined. Contact your bank directly to solve these payment issues. You might want to try again with a different payment method. In case the issue persists, kindly contact our customer support team for further support.
7.WHAT IF I FIND SOMETHING SUSPICIOUS REGARDING MY PURCHASE?
We take efforts at fraud, scamming, phishing, and spoofing seriously. Please get in touch with our customer support team right once if you receive any correspondence that you suspect may not be from our store.
8.HOW CAN I EDIT/CANCEL MY ORDER?
You can modify some of the order’s details within 06 hours of placing it by getting in touch with us using our Contact Form. After that, your purchase will be put into production right away and won’t be able to be changed or canceled.
9.HOW SECURE IS MY PERSONAL INFORMATION?
We adhere to the highest security standards to protect your personal information when you enter the checkout page and purchase from our online store.
When purchasing online using your credit card, all of your information is entered into an SSL-secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider’s network, where your card and transaction are authorized and approved. Your credit card information is not stored on our servers.
10.DO I HAVE TO PAY MORE TAX OR DELIVERY FEES?
You will not have to pay any additional taxes and delivery fees
11.CAN I RECEIVE ORDER CONFIRMATION?
Once you’ve completed your purchase, we’ll send you a confirmation email with the purchase information.
12.WHAT IS THE PROCESS FOR QUALITY ASSURANCE?
We collaborate with leading manufacturers who can ensure the superior quality of each package by taking everything into account and doing a last check before sending the entire order to you.
Our QA specialists follow specific criteria for each type of product based on the recognized problems and characteristics of each product.
After that, we will fill out the testing form with these criteria, rate each component on a scale of 1 to 5 (poor quality to great quality), and make notes.
Every single product must pass this testing process and have a minimum score of 80 to be packaged and sent to you.
13.DO YOU OFFER DELIVERY TO PO BOXES OR MILITARY APO/FPO ADDRESSES?
No, we cannot send shipments to PO Boxes and military APO/FPO addresses. Because your order is very valuable and not as small as a newsletter to be sent to a PO box,
14.HOW LONG IS THE SHIPMENT?
Order Processing Time (2-5 days) + Shipping Time (15 – 25 days) = Total Delivery Time (17 – 30 days)
15.HOW CAN I TRACK MY ORDER?
As soon as we start packing and processing your order, you will receive a confirmation email including an order number, shipping details, and a link to track your parcel online.
Please note that it may take 2-5 days to get your Tracking Number (TKN). The TKN will be active when your order is ready to ship.
16.HAS MY ORDER BEEN SHIPPED?
Orders are processed immediately. All orders are recorded and tracked online. You will receive a tracking email from us once it is available.
17.WHAT SHOULD I DO IF MY TRACKING NUMBER DOESN’T WORK?
Your parcel is in transit to destination country, unfortunately this process could mean the parcel is handed over to different couriers, countries and airports that do not provide tracking information. The tracking number will update once parcel arrives in destination country and is checked and cleared by customs. Most countries do not update the tracking details till the parcel is checked and cleared by customs, and with some restrictions or quarantine measures in place, there could be delays in updating the tracking information.
18.WHAT SHOULD I DO IF A PACKAGE IS MISSING?
Most deliveries take place on time. Seldom will the tracking indicate “delivered” even when it appears you haven’t yet received it. If your package’s tracking information indicates that it was delivered but you can’t locate it:

1. Look around the delivery location for your package. Check your mailbox or wherever else you receive mail
2. Check your Order Confirmation to find the tracking status
3. Access the tracking link on your Order Confirmation to find the local shipping carrier that delivers your package
4. Contact your local shipping carrier for further information.
5. Contact our customer service if the package still can’t be found.

19.CAN I RETURN MY PACKAGE?
If you have any issues with your order, please contact us via our Contact Form within 7 days of order delivery to explain your grievance. Our customer service department will then help provide a replacement or refund if deemed appropriate.
There is no need to return your item under any circumstances. Please note that if you return your item without our prior request, we will not be responsible for any loss or additional costs resulting from your unapproved return.
20.CAN I GET A REFUND FOR MY ORDER?
If for whatever reason your goods don’t arrive within 30 days, you will be refunded up to 100% order value for that item.
21.HOW LONG DO REFUNDS AND REPLACEMENTS TAKE?
After we confirm through email that you are qualified for a refund or replacement, we will process your refund/replacement within 07 business days of confirmation.
You should receive the tracking number for your replacement product(s) within 2-5 business days after confirmation.
You should receive your refund within 2-5 business days of confirmation. Kindly note that your payment provider determines when your refund will be credited to your payment account.
22.RETURN AND REFUND PROCESS?
If you are not satisfied with the product or the product has a manufacturer defect, please email us. The email needs to clearly state the problem and provide pictures and videos of verification.
After receiving your email, we will advise you to fix the problem of the order or refund if any.
We’ll send you a return label, you’ll repackage your order as it was, put a return label on the order, and then send the package to the carrier. Upon receipt of your return order, we will immediately refund your order.